Careers

Come work with us
at The5ers

We’re a team of curious, motivated people working to build something meaningful. If you value clarity, collaboration, and doing great work with great people, we’d love to hear from you. Come help us shape what’s next.      

Trader Success Specialist

On Site Israel Office · Full-time · Associate

About The Position

The5ers is a fast-growing tech company building smart, data-driven platforms for a global community of traders. Through our leading brands – The5ers and Trade The Pool – we create innovative solutions that help traders grow, improve, and connect.

We’re on a mission to shape the future of trading by combining advanced technologies, user-focused tools, and a unique funding model that empowers talented individuals to reach their potential — all while serving one of the world’s largest and most engaged trading communities.

We’re looking for a service-oriented Trader Success Specialist to provide fast, clear, and thoughtful assistance to our global community of traders.


Working days: Monday–Thursday from our beautiful offices in Raanana, Friday from home. Working hours: 1:00 PM–10:00 PM



Responsibilities:

  • Respond promptly and professionally to customer inquiries via email
  • Resolve issues with clarity, patience, and a solution-oriented mindset
  • Assist traders with account-related questions and platform navigation
  • Maintain accurate records of customer interactions
  • Coordinate with internal teams to ensure seamless resolution of requests
  • Escalate high-priority or technical issues to the relevant departments
  • Contribute to support documentation (FAQs, macros, help center articles)
  • Meet performance goals, including response time and customer satisfaction

Requirements

  • 1+ years of experience in customer support, ideally in fintech or trading - Advantage 
  • Native-level English (written)
  • Flexible availability to support users across different time zones
  • Strong communication and collaboration skills
  • Tech-savvy and comfortable working with support platforms and CRM tools
  • Service-oriented, professional, and detail-oriented
  • Knowledge of trading, forex, or financial markets – a strong advantage

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 Why Join Us?

  • Be part of a profitable, fast-growing company shaping the future of trading
  • Join a global team where your ideas drive real product impact
  • Work in a culture that values openness, initiative, and collaboration
  • Enjoy a healthy work-life balance in a focused, supportive, and non-corporate environment
  • Grow in a company that gives you room to lead, evolve, and leave a meaningful mark

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