The5ers is a fast-growing tech company building smart, data-driven platforms for a global community of traders. Through our leading brands – The5ers and Trade The Pool – we create innovative solutions that help traders grow, improve, and connect.
We’re on a mission to shape the future of trading by combining advanced technologies, user-focused tools, and a unique funding model that empowers talented individuals to reach their potential — all while serving one of the world’s largest and most engaged trading communities.
We’re looking for a service-oriented Trader Success Specialist to provide fast, clear, and thoughtful assistance to our global community of traders.
Working days: Monday–Thursday from our beautiful offices in Raanana, Friday from home. Working hours: 1:00 PM–10:00 PM
Responsibilities:
- Respond promptly and professionally to customer inquiries via email
- Resolve issues with clarity, patience, and a solution-oriented mindset
- Assist traders with account-related questions and platform navigation
- Maintain accurate records of customer interactions
- Coordinate with internal teams to ensure seamless resolution of requests
- Escalate high-priority or technical issues to the relevant departments
- Contribute to support documentation (FAQs, macros, help center articles)
- Meet performance goals, including response time and customer satisfaction
- 1+ years of experience in customer support, ideally in fintech or trading - Advantage
- Native-level English (written)
- Flexible availability to support users across different time zones
- Strong communication and collaboration skills
- Tech-savvy and comfortable working with support platforms and CRM tools
- Service-oriented, professional, and detail-oriented
- Knowledge of trading, forex, or financial markets – a strong advantage
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Why Join Us?
- Be part of a profitable, fast-growing company shaping the future of trading
- Join a global team where your ideas drive real product impact
- Work in a culture that values openness, initiative, and collaboration
- Enjoy a healthy work-life balance in a focused, supportive, and non-corporate environment
- Grow in a company that gives you room to lead, evolve, and leave a meaningful mark